Purchases on our site are subject to the provisions of Legislative Decree 206/2005, dictated in the field of distance contracts, as these purchases are perfected outside the business premises. In practice, the purchaser can exercise the right of withdrawal, even without any express reason, and after simple written communication, which should be done by registered mail, but that FIORITO STORE accepts to all legal effects, even by email to the email firstname.lastname@example.org, within 3 days of receiving the goods.
WHO DOES THE WITHDRAWAL RIGHT APPLY?
The law provides that the right of withdrawal can be exercised only by individuals (consumers) who act for purposes that can be considered unrelated to their business. ILARIO CAFFE 'has decided to extend this possibility to all buyers, both natural and legal persons, who also act for purposes related to their business activities. Purchases made by any resellers or by persons who purchase for resale to third parties are excluded from the right of withdrawal.
WHAT IS IT ABOUT?
The consumer has the right to withdraw from the contract within 7 (seven) working days from receipt of the goods, communicating said withdrawal even by email to ILARIO CAFFE 'at email@example.com and subsequently returning the asset object of the withdrawal to seller, who will refund the price of the returned goods within the following 7 days.
HOW DO I RETURN THE RIGHT OF WITHDRAWAL?
By writing to ILARIO CAFFE 'Customer Service by mail or via email at firstname.lastname@example.org within 7 days of delivery of the product, stating that you wish to exercise the right of withdrawal, stating the following data:
Order or invoice to which the withdrawal refers and the consequent return.
In case of partial withdrawal, in addition to the purchase invoice, the item code (s).
Bank details on which to obtain the IBAN bank transfer of the invoice, which will be executed as soon as possible, in any case within 14 days, from the date of receipt of the return and verifying its integrity and correspondence
in the case of beneficiary of the bank transfer other than the holder of the invoice, express proxy in writing to ILARIO CAFFE 'to pay to that different holder
ILARIO CAFFE 'Customer Service will answer you informing you about the procedure to be adopted to open the withdrawal procedure, giving you the authorization for the return of the item at the same time, at your expense, as foreseen by the Consumer Code.
HOW DOES THE SHIPMENT OF GOODS RETURN CARRY OUT?
After having activated the withdrawal procedure, and having received the relative authorization to return from ILARIO CAFFE ', it is necessary to insert the original packaging containing the goods in a special packaging, in such a way as to safeguard the original wrapping of the products from any damage, written or alteration. ILARIO CAFFE 'reserves the right to refuse the goods received in the event of non-compliance with the above procedure.
Write on the packages sent, but not on the original packaging of the products, in visible position the order number and the name of the sender.
Send the goods at your own expense, to the following address: ILARIO CAFFE ', Via Emilio Scaglione, 112 - 80145 NAPOLI (NA).
It is advisable to use a courier or other suitable means to allow shipment tracking. It is understood that Uppercut srlcr will not proceed with the reimbursement of the goods object of the withdrawal, if it does not receive the relative goods.
HOW MUCH TIME IS THE BANK TRANSFER FOR THE RETURN?
In the shortest possible time and in any case within a maximum of 7 days from receipt of the goods, ILARIO CAFFE 'will proceed to credit the customer with the amount corresponding to the value of the goods resulting from the invoice.
The aforementioned amount will also include shipping costs.
This in compliance with the latest provisions of the Guarantor.
ILARIO CAFFE 'reserves the right not to accept shipments of components or products that:
do not contain original packaging, accessories and manuals;
have been carried out without having activated the request for intervention to ILARIO CAFFE 'Customer Service
YOU CAN DOWNLOAD THE MODEL TO EXERCISE THE RIGHT OF WITHDRAWING BY CLICKING ON THE UNDERLYING WRITTEN.